Zana Pacarada Lepaja began her journey in December 2023 as a Monitoring and Learning Officer at Hilfe zur Selbsthilfe, leveraging her extensive background in business operations coordination and customer service excellence.

With a Bachelor’s in Management and certifications in Agile methodologies, Zana’s adeptness in project management and process optimization significantly contributes to the organization’s success. Her proficiency in English and Italian, coupled with strong digital and interpersonal skills, enables her to effectively manage diverse teams and projects. Zana’s commitment to continuous professional development and her strategic approach to monitoring and learning initiatives are instrumental in driving HELP Kosovo’s mission forward.